Terms & Conditions

1. Introduction

Welcome to NovaKons.

These Terms & Conditions ("Terms") govern your access to and use of the NovaKons website, Titan and related digital products, services and content provided by NovaKons AI Private Limited ("NovaKons", "we", "us" or "our").

By accessing our website, creating an account, purchasing a service or using Titan, you agree to these Terms.

If you do not agree, please do not use our services.

If you use our services on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf.

2. About NovaKons

NovaKons is an artificial intelligence company specialising in construction intelligence.

Our products and services help construction professionals and organisations review project information, understand complex records, identify discrepancies, assess potential risks and support informed decisions.

Our services may include:

• –The NovaKons corporate website.
• –Titan, our AI-powered construction intelligence product.
• –AI-assisted analysis of construction and commercial records.
• –Reports, summaries, findings and other generated outputs.
• –Product demonstrations, enquiries and customer support.
• –Enterprise solutions offered under separate commercial agreements.

Features, availability and service scope may differ depending on the product, country, purchase and applicable agreement.

3. Eligibility and Authorised Use

You must be at least 18 years old and legally capable of entering into a binding agreement to use paid NovaKons services.

You agree to provide accurate information when registering, making payments or communicating with NovaKons.

You may use our services only for lawful business, professional or other authorised purposes.

If you act on behalf of an organisation, you are responsible for ensuring that you have the necessary authority to use its information and purchase services.

4. Titan: Nature of the Service

Titan is an AI-powered construction intelligence product designed to assist users in examining and understanding construction-related information.

Depending on the purchased service and available functionality, Titan may assist with matters involving:

• –Construction contracts and project correspondence.
• –Payment applications, certificates and billing records.
• –Quantities, measurements and commercial records.
• –Variations, changes and additional works.
• –Project delays, schedules and related records.
• –Procurement and subcontractor information.
• –Quality, inspection and site documentation.
• –Project risks, discrepancies and missing information.
• –Other construction-related questions and documents.

Titan may generate explanations, summaries, comparisons, observations, findings, reports and suggested next steps.

Titan is a decision-support tool. It does not replace professional judgement.

Users remain responsible for reviewing outputs, checking supporting information and making final decisions.

5. AI-Generated Outputs and Professional Responsibility

NovaKons uses artificial intelligence and related technologies to process information and generate outputs.

AI-generated content may occasionally be inaccurate, incomplete, outdated or unsuitable for a particular situation.

An output may be affected by the accuracy, completeness, quality and context of the information provided.

You acknowledge that:

• 1.AI-generated outputs are intended to assist understanding and analysis.
• 2.Outputs must be independently reviewed before important decisions are made.
• 3.NovaKons does not guarantee that every error, discrepancy or risk will be identified.
• 4.An output does not establish a legal entitlement, contractual liability or certified project position.
• 5.You remain responsible for how you interpret, use and rely upon outputs.

NovaKons does not act as your legal adviser, chartered accountant, statutory auditor, engineer of record, project certifier or other regulated professional merely by providing Titan.

Titan does not independently certify payments, approve claims, grant extensions of time, determine legal liability or guarantee financial recovery.

Where professional certification, legal advice, engineering approval or other regulated services are required, you should obtain them from appropriately qualified professionals.

6. User Accounts and Security

Certain services require registration or account authentication.

You may be able to register or sign in using an email address or supported third-party authentication services.

You are responsible for:

• –Maintaining the confidentiality of your account credentials.
• –Ensuring that account information remains accurate.
• –Preventing unauthorised access.
• –Using appropriate security measures.
• –Notifying NovaKons promptly if you suspect unauthorised account activity.

You must not share account access with unauthorised persons or attempt to bypass security, payment or usage restrictions.

NovaKons may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, unlawful activity or violations of these Terms.

7. Information and Documents Submitted to Titan

You may submit questions, instructions, documents and other information to Titan.

This information may include commercially sensitive construction records, project correspondence, financial information, contracts, drawings and other materials.

You are responsible for ensuring that you have the legal right and necessary permission to submit such information.

You must not upload information that:

• –You are not authorised to disclose or process.
• –Infringes another party's intellectual property or confidentiality rights.
• –Violates applicable privacy or data-protection laws.
• –Contains unlawful, fraudulent or malicious material.
• –Is intended to compromise the security or operation of our services.

You should avoid submitting unnecessary personal information, particularly sensitive information that is not relevant to the requested analysis.

NovaKons may process submitted information to provide, maintain, secure and improve its services, subject to our Privacy Policy and applicable law.

8. Ownership of Submitted Content

You retain ownership of documents, information and other content that you lawfully submit to NovaKons.

Submitting content does not transfer ownership of that content to NovaKons.

You grant NovaKons a non-exclusive licence to host, store, reproduce, process, analyse and otherwise use submitted content to the extent reasonably necessary to provide and operate the services, comply with legal obligations and undertake other processing described in our Privacy Policy.

You represent that you have the rights and permissions necessary to grant this licence.

NovaKons does not acquire ownership of your underlying project documents merely because they are submitted to Titan.

9. AI Processing and Service Improvement

NovaKons may use AI models and technology providers to process user requests and generate responses.

Information submitted to Titan may be processed through third-party technology infrastructure where necessary to deliver the service.

Subject to applicable law, contractual commitments and our Privacy Policy, NovaKons may also use information arising from service interactions to improve product performance, reliability, safety and functionality, including AI-related improvements and training where permitted.

Where a separate enterprise agreement establishes different confidentiality, processing or training restrictions, that agreement will govern the relevant enterprise engagement.

Further information about personal-data processing is available in our Privacy Policy.

10. Pricing and Pay-Per-Use Purchases

Titan operates on a pay-per-use basis.

The price of a service may depend on factors including:

• –The type of construction problem or analysis requested.
• –The applicable country or jurisdiction.
• –The selected service scope.
• –The information and processing requirements.
• –Any additional services expressly offered and accepted.

The applicable price will be communicated before you confirm a paid purchase.

Prices may be displayed in different currencies depending on the transaction.

Taxes, where applicable, may be added or included as indicated during checkout.

A Titan purchase does not create a recurring subscription or automatic renewal obligation.

Each paid transaction is governed by the price and service description presented and accepted at the time of purchase.

NovaKons may change prices for future purchases without changing the price of a transaction already accepted.

11. Payments

Payments may be processed through Razorpay or another payment service provider made available by NovaKons.

When making a payment, you agree to provide accurate billing information and use a payment method that you are authorised to use.

Payment processing may also be subject to the payment provider's applicable terms.

NovaKons does not guarantee that every payment method will be available in every country.

A purchase is confirmed when payment has been successfully processed and the transaction has been accepted by NovaKons.

If a payment fails, is reversed or is identified as potentially fraudulent, NovaKons may withhold the associated paid service until the matter is resolved.

12. Service Scope and Delivery

A Titan purchase covers the service or analysis described at the time of purchase.

The service may be limited to a particular question, project matter, document set or agreed scope.

A purchase does not automatically include unlimited analysis, unlimited document processing, additional project matters or future services.

If the information submitted is incomplete, unclear or unsuitable for the requested analysis, NovaKons may request clarification or additional information.

Delivery times may vary depending on service complexity, technical availability and the information provided.

Any specific delivery commitment expressly accepted by NovaKons will apply to the relevant transaction.

NovaKons does not guarantee that a particular analysis will produce a favourable commercial, contractual or financial outcome.

13. Cancellations and Refunds

Because Titan provides digital services involving AI processing and analysis, cancellation and refund eligibility depends on the status of the relevant transaction and the circumstances of the request.

13.1 Before Processing Begins

If you request cancellation before the purchased service has begun processing, NovaKons will review the request and provide any refund required by applicable law or expressly agreed purchase conditions.

13.2 After Processing Begins

Once processing has begun or the purchased digital service has been substantially provided, cancellation may not be possible.

Refunds are not automatically available merely because the analysis does not produce the conclusion, recommendation or commercial outcome expected by the user.

13.3 Failed or Duplicate Payments

If you believe that you have been charged twice, charged incorrectly or charged for a transaction that was not successfully completed, contact NovaKons with the relevant transaction details.

We will review the issue and arrange an appropriate correction or refund where warranted.

13.4 Service Not Provided

If NovaKons is unable to provide a paid service, we will assess the circumstances and offer an appropriate remedy, which may include completing the service, providing an alternative arrangement or issuing a refund.

13.5 Refund Requests

Refund requests may be sent to:

hello@novakons.com

Please include your registered email address, transaction reference and a description of the issue.

Any approved refund will ordinarily be returned through the original payment method, subject to payment-provider and banking procedures.

Nothing in this section limits any mandatory refund, cancellation or consumer rights available under applicable law.

14. Acceptable Use

You agree not to misuse the NovaKons website, Titan or related services.

Prohibited activities include:

• 1.Using the services for unlawful or fraudulent purposes.
• 2.Attempting to gain unauthorised access to systems or accounts.
• 3.Uploading malware or harmful code.
• 4.Interfering with service availability or security.
• 5.Circumventing payment requirements or usage restrictions.
• 6.Using automated methods to extract content or access services without permission.
• 7.Reverse engineering protected software or attempting to obtain proprietary source code except where permitted by law.
• 8.Infringing the rights of NovaKons or third parties.
• 9.Misrepresenting AI-generated outputs as independently certified professional findings.
• 10.Using outputs to deceive, defraud or unlawfully harm another person or organisation.

NovaKons may investigate suspected misuse and take reasonable action, including restricting access or terminating an account.

15. Intellectual Property

The NovaKons website, Titan software, product interfaces, designs, branding, trademarks, proprietary technology and other NovaKons-owned materials are protected by applicable intellectual property laws.

Except for rights expressly granted under these Terms, NovaKons retains ownership of its technology and intellectual property.

You receive a limited, non-exclusive, non-transferable right to access and use the purchased services for their intended purposes.

You may not copy, resell, sublicense, commercially exploit or distribute NovaKons software, proprietary methods or protected materials without authorisation.

Outputs

Subject to applicable law, third-party rights and payment of the applicable fees, you may use the outputs generated for your authorised internal business and professional purposes.

You may share an output with relevant advisers, colleagues, clients or project participants where you have the necessary rights and permissions.

You remain responsible for ensuring that the output is reviewed and not presented as an independent professional certification.

NovaKons retains ownership of its underlying software, models, systems, templates and proprietary technology used to generate outputs.

16. Confidentiality

NovaKons recognises that construction and commercial information may be confidential.

We will handle submitted information in accordance with these Terms, our Privacy Policy and applicable contractual obligations.

You are responsible for ensuring that the information you provide may lawfully be shared with NovaKons and any technology providers involved in delivering the service.

You must also respect the confidentiality of any information belonging to NovaKons or other parties that you obtain through the services.

Where a separate written confidentiality or enterprise agreement applies, its relevant provisions will take precedence.

17. Privacy and Data Protection

NovaKons processes personal information in accordance with its Privacy Policy and applicable data-protection laws.

Our Privacy Policy explains the categories of information we collect, how information may be used and shared, applicable rights and how to contact us regarding privacy matters.

Our Cookie Policy explains the use of cookies and similar technologies on our website.

By using the services, you acknowledge that relevant information may be processed as described in those policies.

18. Third-Party Services

NovaKons may use third-party services for functions such as:

• –Authentication.
• –Payment processing.
• –Cloud hosting and infrastructure.
• –AI model processing.
• –Security and operational support.

Some services may be subject to separate third-party terms.

NovaKons is not responsible for third-party products or services that you independently choose to access outside the NovaKons service.

Where a third-party provider performs functions on behalf of NovaKons, our obligations remain subject to applicable law and the relevant contractual arrangements.

19. Service Availability and Changes

NovaKons aims to provide reliable services but does not guarantee uninterrupted or error-free access.

Services may occasionally be unavailable because of maintenance, upgrades, security incidents, infrastructure failures or circumstances beyond our reasonable control.

NovaKons may modify, improve, replace or discontinue features.

Where a change materially affects a paid service already purchased, we will take reasonable steps to honour the agreed service or provide an appropriate remedy consistent with applicable law.

20. No Guarantee of Results

NovaKons provides technology-assisted construction intelligence, not guaranteed project outcomes.

We do not guarantee:

• –Recovery of outstanding payments.
• –Approval of variations or claims.
• –Acceptance of contractual entitlements.
• –Certification of bills or measurements.
• –Approval of extensions of time.
• –Resolution of project disputes.
• –Prevention of delays, losses or defects.
• –Identification of every error or risk.
• –A particular financial or commercial result.

Any decision involving contracts, payments, claims, safety, engineering, legal rights or statutory obligations must be reviewed by the appropriate responsible person or professional.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an "as available" basis.

Except for commitments expressly made in an applicable purchase or written agreement, NovaKons does not warrant that the services will be uninterrupted, entirely error-free or suitable for every particular purpose.

Nothing in these Terms excludes warranties, guarantees or rights that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, NovaKons will not be liable for indirect, incidental, special or consequential losses arising from use of the services, including loss of anticipated profits, business opportunities or expected project outcomes.

NovaKons is not responsible for losses caused by inaccurate or incomplete information supplied by users, unauthorised use of accounts, or decisions made without appropriate professional review.

For claims arising from a particular paid Titan transaction, NovaKons' aggregate contractual liability will not exceed the amount paid to NovaKons for that transaction, except where applicable law requires otherwise.

Nothing in these Terms limits liability for fraud, wilful misconduct or any other liability that cannot legally be limited or excluded.

23. User Responsibility and Indemnification

You are responsible for your use of the services, the content you submit and the decisions you make using outputs.

To the extent permitted by applicable law, you agree to indemnify NovaKons against third-party claims, losses and reasonable costs arising directly from:

• –Your unlawful use of the services.
• –Your infringement of another party's intellectual property or confidentiality rights.
• –Your submission of information without the necessary legal authority.
• –Your material breach of these Terms.

This obligation does not apply to the extent a claim arises from NovaKons' own unlawful conduct or breach of its obligations.

24. Suspension and Termination

You may stop using our services at any time.

NovaKons may suspend or terminate access where reasonably necessary because of:

• –A material breach of these Terms.
• –Suspected fraud or unlawful conduct.
• –Security threats.
• –Unauthorised use.
• –Non-payment or payment reversal.
• –Legal or regulatory requirements.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Termination does not automatically cancel payment obligations for services already provided.

Any refund or remedy following termination remains subject to these Terms and applicable law.

25. Enterprise Engagements

Enterprise products, custom deployments, integrations and organisation-specific services may be governed by separate proposals, statements of work or written agreements.

Such agreements may address service scope, implementation, fees, data processing, confidentiality, support, security and other commercial requirements.

Where an executed enterprise agreement conflicts with these Terms, the enterprise agreement will prevail for the services covered by it.

These website Terms do not independently create an obligation to provide enterprise features, integrations or deployment services that have not been expressly agreed.

26. International Use

NovaKons is based in India and may make its services available to users in other countries.

Users are responsible for complying with laws applicable to their own use of the services and the information they submit.

Certain features, payment methods or services may be unavailable or restricted in particular jurisdictions.

Cross-border processing of personal information is addressed in our Privacy Policy.

Additional country-specific terms may apply where required by law or expressly agreed.

27. Governing Law and Disputes

These Terms are governed by the laws of India, subject to any mandatory laws that apply to a particular user or transaction.

If a dispute arises, you agree to contact NovaKons first and provide a reasonable opportunity to resolve the matter.

Where a dispute cannot be resolved informally, and subject to any mandatory statutory forum or jurisdictional requirements, the competent courts at Gautam Buddha Nagar, Uttar Pradesh, India, will have jurisdiction.

Nothing in these Terms removes any right to seek relief before a consumer forum, regulator or other authority where such a right is provided by applicable law.

28. Changes to These Terms

NovaKons may update these Terms to reflect changes in services, technology, legal requirements or business operations.

The updated version will be published on our website with a revised "Last Updated" date.

Where required by law, or where changes materially affect existing rights or obligations, we will provide appropriate notice or obtain consent.

Changes will not retrospectively alter the essential commercial terms of a completed purchase without a lawful basis.

Continued use of the services after updated Terms take effect constitutes acceptance to the extent permitted by applicable law.

29. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply.

A failure by NovaKons to enforce a provision does not constitute a waiver of that provision.

You may not transfer your account or contractual rights without authorisation, except where applicable law provides otherwise.

These Terms, together with applicable purchase conditions and referenced policies, form the agreement governing your use of the website and Titan, unless a separate written agreement applies.

30. Contact Us

For questions regarding these Terms, payments, account access or services, please contact:

NovaKons AI Private LimitedNoida, Uttar Pradesh, India

Email: hello@novakons.com

© 2026 NovaKons AI Private Limited. All rights reserved.