Cancellation & Refund Policy
This page reproduces Section 13 of our Terms & Conditions, which apply in full.
13. Cancellations and Refunds
Because Titan provides digital services involving AI processing and analysis, cancellation and refund eligibility depends on the status of the relevant transaction and the circumstances of the request.
13.1 Before Processing Begins
If you request cancellation before the purchased service has begun processing, NovaKons will review the request and provide any refund required by applicable law or expressly agreed purchase conditions.
13.2 After Processing Begins
Once processing has begun or the purchased digital service has been substantially provided, cancellation may not be possible.
Refunds are not automatically available merely because the analysis does not produce the conclusion, recommendation or commercial outcome expected by the user.
13.3 Failed or Duplicate Payments
If you believe that you have been charged twice, charged incorrectly or charged for a transaction that was not successfully completed, contact NovaKons with the relevant transaction details.
We will review the issue and arrange an appropriate correction or refund where warranted.
13.4 Service Not Provided
If NovaKons is unable to provide a paid service, we will assess the circumstances and offer an appropriate remedy, which may include completing the service, providing an alternative arrangement or issuing a refund.
13.5 Refund Requests
Refund requests may be sent to:
Please include your registered email address, transaction reference and a description of the issue.
Any approved refund will ordinarily be returned through the original payment method, subject to payment-provider and banking procedures.
Nothing in this section limits any mandatory refund, cancellation or consumer rights available under applicable law.
30. Contact Us
For questions regarding these Terms, payments, account access or services, please contact:
NovaKons AI Private LimitedNoida, Uttar Pradesh, India
Email: hello@novakons.com